We work very hard to ensure all printed items are checked and approved both internally and by our customers. For clarity, here is our stated policy on Returns.
What is your Returns policy?
We will always try to ensure this situation does not arise. We will always address any issues throughout the process as quickly as possible. Our aim is your satisfaction and to provide memorable and beautiful funeral stationery in memory of your loved one.
If you have notified us of a problem with the products, we will either replace or repair any products that are damaged or defective upon delivery; or, if there are no other options available, refund to you the amount paid by you for the products in question in accordance with our Returns Policy.
We cannot accept responsibility for any spelling or printing errors that have been subsequently spotted by the client after they have approved the proof. If there is time, we are happy to amend the item and print it again, however the client is liable for all additional costs incurred.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
Fitting Farewell Limited Springfield House Pipers Road Redditch Worcestershire B98 0HU
Got more questions?Simply call us on 0800 612 6484 – it is free from a landline – if you have any questions. We are experts in the design and printing of funeral stationery and are happy to help if we can.
Alternatively, you can fill in our contact form and one of our designers will call you back.